Zero Friction Pedia

Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉

Growth brings complexity, but with the right tools, it can also bring efficiency and innovation. If you’re looking to streamline your processes and stay ahead, it might be time to rethink your billing system.

Whether you're focused on businesses, consumers, or both, it is important to choose the right tools you need to handle both types of connections as effortlessly.

Discover the power of our Fast Track Implementation methodology. Maximize the platform's benefits while minimizing the time and effort required for a successful launch.

The energy transition is well underway. Gas has to go, CO₂ has to come down, and homes need to be heated more sustainably. But if you look at how we are tackling this in Belgium, one thing stands out: we are trying to solve a collective problem with individual solutions. And that is where the friction lies.

As heat networks grow, managing consumption data, billing, and customer interactions becomes critical. Many heat network operators still rely on Excel, but spreadsheets quickly become inefficient as networks expand. Errors, slow invoicing, and poor customer visibility limit growth and compliance.

Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉

Accounting and invoicing. Two worlds that meet every month, often with some sighs and spreadsheet magic. What if those two simply formed one seamless flow? That's exactly what we're making possible with our latest update. 💪 We're introducing: the general ledger functionality in Zero Friction, with integrations to Exact Online and AFAS. Less manual work, more overview, and a smile during financial closing.

As the UK heat network sector matures, technical assurance is becoming a central part of delivering reliable, efficient, and customer-focused heat networks. One of the key initiatives shaping this evolution is Heat Network Technical Assurance Scheme, better known as HNTAS. But what does technical assurance actually mean in practice for heat network operators? And how does it impact day-to-day operations beyond engineering and infrastructure?

The UK heat network market is entering a new era of regulation. With Ofgem set to become the regulator for heat networks, operators are facing increasing pressure to improve transparency, customer protection, operational processes, and data quality. For many organisations, the challenge is no longer *whether* regulation is coming, but whether their network is operationally ready for it. At the same time, frameworks such as Heat Network Technical Assurance Scheme (HNTAS) are raising the bar for technical and operational standards across the industry. So what should heat network operators focus on today to prepare for tomorrow’s regulatory environment?

Geopolitical tensions can feel miles away from a local heat network. And yet the shockwaves often show up quickly in gas and electricity prices. The classic story sounds simple: conflict → higher oil and gas prices → more expensive energy.

Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉