Zero Friction Pedia
Welcome to Zero Friction Pedia, your go-to spot for everything you need to know about the heating and cooling industry. Our knowledge hub is crafted to provide you with in-depth articles and valuable insights that help you stay on top of the latest trends, optimize your business processes, and navigate changing regulations.
Highlights
Legislation & Transparency
Is your heat network ready for Ofgem regulation? A practical compliance checklist
June 8, 2026
The UK heat network market is entering a new era of regulation. With Ofgem set to become the regulator for heat networks, operators are facing increasing pressure to improve transparency, customer protection, operational processes, and data quality. For many organisations, the challenge is no longer *whether* regulation is coming, but whether their network is operationally ready for it. At the same time, frameworks such as Heat Network Technical Assurance Scheme (HNTAS) are raising the bar for technical and operational standards across the industry. So what should heat network operators focus on today to prepare for tomorrow’s regulatory environment?
Why the Strait of Hormuz affects heat tariffs (but not in the way you think)
April 28, 2026
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Shaping the future of heating and cooling
Episode 2: Tjark de Lange chairman of Stichting Warmtenetwerk
March 20, 2025
In this episode of Heat Talks, Wim Jacobs (CEO Zero Friction) talks to Tjark de Lange, the new chairman of Stichting Warmtenetwerk Nederland. 🌍 What motivates him to take on this role? How does he see the future of heat networks in the Netherlands, and what challenges and opportunities lie ahead for the sector? 💡
Episode 1: Aurélie Beauvais from Euroheat & Power
October 10, 2024
In the first episode of Heat Talks, Aurélie Beauvais shares her insights on the energy transition at Euroheat & Power. Heat Talks is an interview-style program that brings together influential voices from sustainability, energy, software, B2B, and heating/cooling sectors. Each episode explores positive visions for our industry's evolution and its pivotal role in the energy transition.
Product & services
Peppol e-invoicing: what is it, who is it for, and how does Zero Friction make it super easy-breezy?
December 9, 2025
Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉
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Is your DHC billing software holding you back? 5 signs it's time for an upgrade!
February 25, 2025
Growth brings complexity, but with the right tools, it can also bring efficiency and innovation. If you’re looking to streamline your processes and stay ahead, it might be time to rethink your billing system.
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Bridging B2B and B2C in district heating and cooling: Why Zero Friction fits both worlds
January 15, 2025
Whether you're focused on businesses, consumers, or both, it is important to choose the right tools you need to handle both types of connections as effortlessly.
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Fast track to success: How Zero Friction's software implementation methodology simplifies onboarding
December 13, 2024
Discover the power of our Fast Track Implementation methodology. Maximize the platform's benefits while minimizing the time and effort required for a successful launch.
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Technologies & Integrations
Peppol e-invoicing: what is it, who is it for, and how does Zero Friction make it super easy-breezy?
December 9, 2025
Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉
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Accounting without the hassle: new general ledger functionality in Zero Friction
October 29, 2025
Accounting and invoicing. Two worlds that meet every month, often with some sighs and spreadsheet magic. What if those two simply formed one seamless flow? That's exactly what we're making possible with our latest update. 💪 We're introducing: the general ledger functionality in Zero Friction, with integrations to Exact Online and AFAS. Less manual work, more overview, and a smile during financial closing.
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Excel vs. Zero Friction billing software: Which is better for heat data management?
September 24, 2024
District heating software makes heat data management and billing easy. See why Excel might not be ideal compared to professional software like Zero Friction.
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Heating & cooling networks: what are the sustainability benefits?
July 8, 2024
Discover the sustainability benefits of heating and cooling networks. Understand how they work and why public support is crucial for their success.
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Efficiency & Optimalisation
Why Belgium still thinks too individually about collective heat
April 20, 2026
The energy transition is well underway. Gas has to go, CO₂ has to come down, and homes need to be heated more sustainably. But if you look at how we are tackling this in Belgium, one thing stands out: we are trying to solve a collective problem with individual solutions. And that is where the friction lies.
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District heating billing software: Should you build or buy?
January 22, 2026
As heat networks grow, managing consumption data, billing, and customer interactions becomes critical. Many heat network operators still rely on Excel, but spreadsheets quickly become inefficient as networks expand. Errors, slow invoicing, and poor customer visibility limit growth and compliance.
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Peppol e-invoicing: what is it, who is it for, and how does Zero Friction make it super easy-breezy?
December 9, 2025
Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉
Read article
Accounting without the hassle: new general ledger functionality in Zero Friction
October 29, 2025
Accounting and invoicing. Two worlds that meet every month, often with some sighs and spreadsheet magic. What if those two simply formed one seamless flow? That's exactly what we're making possible with our latest update. 💪 We're introducing: the general ledger functionality in Zero Friction, with integrations to Exact Online and AFAS. Less manual work, more overview, and a smile during financial closing.
Read article
Customer oriented & Security
Consumption Cost Overview (CCO): Bringing Energy Transparency to District Heating
September 10, 2025
In the world of district heating and cooling, providing clear insights into energy consumption and costs is more important than ever. End-customers want transparency, and suppliers need a simple, efficient way to deliver it. Enter the Consumption Cost Overview (CCO): a tool designed to give customers clarity, build trust, and improve the overall customer experience.
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Solid customer experience increases trust
August 26, 2025
In the current utility landscape, customer experience (CX) is no longer just a buzzword. It’s a business necessity. Research shows that 83% of utility consumers expect transparency in billing, and 78% prefer digital self-service tools to manage their accounts.
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How high quality measurement data impacts district heating
September 3, 2024
Discover how high quality measurement data enables accurate monitoring, optimized distribution and increased customer satisfaction for district heating.
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From heat meter to payment: what happens to end user data?
July 8, 2024
Heat networks play a major role for sustainable energy. From meter to payment, data is critical to daily operations. Discover what happens to it after collection.
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Legislation & Transparency
Is your heat network ready for Ofgem regulation? A practical compliance checklist
June 8, 2026
The UK heat network market is entering a new era of regulation. With Ofgem set to become the regulator for heat networks, operators are facing increasing pressure to improve transparency, customer protection, operational processes, and data quality. For many organisations, the challenge is no longer *whether* regulation is coming, but whether their network is operationally ready for it. At the same time, frameworks such as Heat Network Technical Assurance Scheme (HNTAS) are raising the bar for technical and operational standards across the industry. So what should heat network operators focus on today to prepare for tomorrow’s regulatory environment?
Learn more
Why the Strait of Hormuz affects heat tariffs (but not in the way you think)
April 28, 2026
Geopolitical tensions can feel miles away from a local heat network. And yet the shockwaves often show up quickly in gas and electricity prices. The classic story sounds simple: conflict → higher oil and gas prices → more expensive energy.
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Peppol e-invoicing: what is it, who is it for, and how does Zero Friction make it super easy-breezy?
December 9, 2025
Digitalization in the energy world is moving at lightning speed. More and more heat suppliers are switching to e-invoicing via Peppol. But… what exactly is Peppol? And how do we make sure you hardly need to worry about it? In this blog, we'll explain it simply. 😉
Learn more
Zero Friction & Chorus Pro: ready for B2B electronic invoicing requirement 2026
October 6, 2025
Zero Friction helps heat suppliers to invoice effortlessly, including to public administrations, and with the upcoming legislative changes, this help becomes even more valuable. Below, you'll discover what changes from 2026, why it's important for heat service providers, and how Zero Friction helps you stay compliant while achieving significant operational gains.
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