Business Process Outsourcing

Zero Friction offers, in addition to its own developed SaaS platform, a customer service as-a-service model. With our own experts, we use our billing platform to manage meter-to-cash processes on behalf of heat suppliers and building managers in the BENELUX. We provide this service in three models: either handling billing only, up to payment collection, or even managing your entire customer service department. We maintain your brand's identity and handle all communications with your end customers under your name.

Sit back and relax, we’ve got you covered!

BPO, customer service

Why choose the BPO option?

Sit back and relax, we run the meter-to-cash processes for you!

BPO services used by more than 20 different clients in BENELUX
No investment in an in-house expert or customer service team required
Full transparency on all processes, customer contacts, satisfaction, etc. via read-ony access and monthly reporting
Easy to switch from BPO to SaaS platform in case you want to bring service in house
Rest assured, your processes are in good hands. We are the experts of our own platform and have direct access to the product team
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Testimonials

Some of our promoters

We're all about creating solutions and experiences that turn every customer into a promoter.

"With our old systems, where we process invoicing manually, we need 2 to 3 days for cost allocation and invoicing. With Zero Friction, we manage this in just a few hours and also reduce the risk of manual errors."

Aw Pro, Stijn Leirs
Chief Operations Officer
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"The click with Zero Friction was immediately there, I believe in what they do and I look forward to connecting all projects and the fourth-generation heat network within Wonen in Limburg to the invoicing platform."

Wonen in Limburg, William Nelissen
Head of department for maintenance, construction, renovation and innovation
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"Great collaboration, short communication lines and easy to use tools"

IC Campus, Edward Klaassen
Property Manager
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BPO - What's included

We've created three packages with common BPO processes we can handle for you. Each package includes clear process descriptions, mainly focusing on customizable standard procedures. You can also choose optional services whenever you need them. Our BPO service comes at a monthly rate per connection, making it easy to manage basic processes based on your chosen model, with the option to add more as needed.

Standard

Meter reading
Process & validation of metering data
Master data management
Customer data management
Meter exchange
Contracting
Processing of supply agreements
Move-in & move-out processing
Billing
Invoicing
Exporting financial data
Reporting & governance

Advanced

Meter reading
Process & validation of metering data
Master data management
Customer data management
Meter exchange
Monitoring of unsupplied adresses
Contracting
Processing of supply agreements
Move-in & move-out processing
Billing
Invoicing
Exporting financial data
Cash Collection
Payment processing
Dunning
Reporting & governance

Enterprise

Meter reading
Process & validation of metering data
Master data management
Customer data management
Meter exchange
Monitoring of unsupplied adresses
Contracting
Processing of supply agreements
Move-in & move-out processing
Billing
Invoicing
Exporting financial data
Cash Collection
Payment processing
Dunning
Personal payment follow up
Tailor made debt collection process
Payment plan arrangements
Customer interaction
Customer contact center
Support customer communication
Customer satisfaction
Reporting & governance
FAQ

Quick answers to common questions

Do we offer a 24/7 breakdown service?

Outside office hours (9h-17h CET), our staff is currently not available for support. However, can we redirect the service line outside office hours to a third party that supports 24/7 handling services by phone or mail.

Do you support technical interventions, or can you support us as well in case of technical installation issues?

We can provide support if the handling can be done via a clear scripting capability by phone or mail. But we do not offer technical maintenance or on-site support in case of issues.

Does Zero Friction offer BPO service outside of Benelux?

Our primary focus is to offer this service within Benelux. However Zero Friction is open to discuss this with the potential customers on how we could support within your local country. Our BPO model is scalable and standardized so we can implement this in other countries when needed.

Say goodbye to frustrations!

Boost your business efficiency with delivering reliable billing and top-notch customer service.

Sales - Gearado - Book a meeting