Easy billing platform created by experts
We prove the power of our solution by using our own software in house. This guarantees that we develop the exact product heating and cooling suppliers need. We make complex meter-to-cash processes easy to implement and use.
Measurement & Consumption Data
The Zero Friction platform seamlessly integrates with the meter hardware of your choice through API, (S)FTP, or email. We process the measurement data, instantly converting it into consumption data, and then associate it with the correct address. Utilize the user-friendly dashboard to access individual consumption figures or total consumption per building at any time.
Any missing or erroneous measurements are promptly detected and identified. The Zero Friction platform guides you through the resolution process, ensuring a quick resolution of issues to prevent mistakes in the invoicing process.
Billing
Billing serves as the beating heart of the Zero Friction platform, offering two primary methods for energy invoicing:
- Invoicing based on fixed or consumption-related rates.
- Invoicing based on cost distribution.
Once you've configured the default template, the Zero Friction platform is ready to send out invoices via email, directly from the platform. Maintain control through comprehensive billed and unbilled reports. Unbilled reports help users address issues promptly, ensuring a 100% billed report. Keep your accounting system up to date with the default revenue exports.
Don't want all the hassle that comes with sending out physical invoices? We have our own postal mail module.
Payment Process
Make payment follow-up as effortless as billing itself.
Zero Friction supports automatic payments, from direct debits to reversals, as well as manual transfers. Want to speed things up? QR codes or payment links are added straight to your invoices for instant payment.
Reminders and payment demands go out automatically, right on schedule. You always keep a clear view of who’s paid, who hasn’t, and what’s coming next, all neatly tracked in your aging reports. Customers with open debt can be put in debit cycles with automated reminders, even via text message.
And when customers need a little extra flexibility, you can offer payment plans that spread an outstanding balance across multiple instalments, fully automated, transparent, and easy to manage.
We integrate with Stripe to offer smooth payment solutions to your customers. Check it out here
Contract & product management
As a heat supplier, you have a contractual agreement with your customer. This contract includes one or more costs that the meter uses for the billing process. Products may have fixed costs or variable costs based on the consumed energy.
Customer Management
Like any company, it all begins with the customer. Zero Friction Customer Management maintains all essential customer information, providing a comprehensive overview on one centralized dashboard. No worries if you already use a Customer Relationship Management (CRM), Zero Friction easily connects to it.
Want to micro-manage your customer interactions? No worries, we have all the integrations you need to get and give all the information needed.
Customer portal
With the Zero Friction end-user application, customers gain online insights into their energy usage and invoices. Customer interaction is designed to be as low-threshold as possible, and processing online relocations is straightforward and smooth. All information is stored in a secure back-office application.
Thanks to the customer portal, end users are more aware of their energy consumption. It insures your compliance with the legal European obligation to provide monthly information about consumption and costs.
The customer portal can be purchased separately from our invoicing solution. It can easily be integrated into your business software using standard APIs.
Say goodbye to frustrations!
Boost your business efficiency with delivering reliable billing and top-notch customer service.
