About us

We're heating things up – faster, cheaper, and with the happiest customers

Through the magic of digitalization, we empower both small and large heating and cooling suppliers, ensuring compliance with local legislation. Together with our clients and partners, we envision a world where affordable, reliable and sustainable energy is accessible to all.

How it all started

The Founding Fighters

With extensive experience in energy and software, our founders Wim, Yoni, and Lars were frustrated with how software projects and products for the energy market were handled. Why does digitization in the heating and cooling industry have to be so complicated and expensive? They decided it was time for a change.

In 2018, they came up with a plan. They wanted to shake up the industry, making sustainable energy and straightforward billing accessible to everyone, whether they're big players or small startups. Getting rid of complex IT, and therefore expensive IT implementations, was a first priority.

This is why they created a user-friendly cloud solution that streamlines the process from meter to cash, reducing costs and bringing smiles to customers' faces. In a world where complexity used to rule, we want to set a unique new standard, being the SaaS partner that's making things easy and accessible for everyone.

Team - founders - Zero friction
Mission

Faster. Cheaper. Happier.

Our mission at Zero Friction is to heat things up: faster, cheaper, and with the happiest customers!


How? Through the magic of digitalization, we empower both small and large heating and cooling suppliers, ensuring compliance with local legislation. Our all-in-one SaaS platform is your next secret weapon, boosting your business efficiency and supporting you with delivering reliable billing and top-notch customer service.

Mission - about us
Vision

Thé billing platform in Europe and beyond

At Zero Friction, we're advocates of digitalization and the energy transition. We believe that everyone has a role to play to make it happen. We provide the entire heating and cooling market (small, medium and big companies) with digital tools to bring warmth and trust to consumers.

Our vision? We will be the go-to billing and customer interaction platform for heating & cooling suppliers all across Europe and beyond. And you know what? We're not just aiming to meet expectations – we will blow them away! We're all about creating solutions and experiences that turn every customer into a promoter. Together with our clients and partners, we envision a world where affordable, reliable and sustainable energy is accessible to all.

Vision - about us
Company values

We are not just another software company

Easy-breezy

A well-running heating system feels effortless, just as we aim to make everything at Zero Friction simple and seamless. From our internal processes to customer interactions, we prioritize ease, efficiency, and smooth execution. We eliminate friction so our energy flows freely, enabling us to focus on what truly matters.

Communicate clearly

Efficient pipes move heat with minimal loss, just like we aim to maximize clarity and smooth communication. Everyone stays informed, aligned, and understood - keeping us all on the same wavelength. Like energy reaching every corner, clear communication ensures that no one is left in the dark.

Adapt, overcome & innovate

A heating network constantly evolves to meet changing demand, and so do we. When challenges arise, we don’t just adapt — we innovate. We tackle obstacles with a solution-driven, can-do attitude, always striving to find better ways of doing things. Innovation is at the heart of how we keep things moving forward, both as individuals and as a company.

Own the outcome

Every connection in a district heating system plays a vital role in delivering warmth efficiently and reliably. At Zero Friction, we approach each task with the same responsibility — knowing that every action we take impacts the whole system. We hold ourselves to high standards and take pride in delivering quality results that contribute to our collective success, making a meaningful difference together.

Celebrate the journey

In district heating, it’s not just about the heat - it’s about how it’s delivered. Similarly, we celebrate every step of the journey at Zero Friction. Success is built on the moments that lead us forward, recognizing the effort, progress, and teamwork along the way. Every win, no matter how small, is worth celebrating.

Team

The Friction Fighters

Wim Jacobs
CEO - Co-Founder
Sarah Vansteenkiste
COO
Lars Van Elewijck
Product Owner - Co-Founder
Yoni Nijs
CTO - Co-Founder
Janne Kegels
Head of People & Culture
Bob Vissenberg
Head of revenue & growth
Adrien Chlot
Sales Account Executive
Gerardo Moyano
Sales Account Executive
Gunther Govaerts
Sales Account Executive
Maarten Leys
Head of Customer Success
Jasper DeBoel
Customer Service Coordinator
Hans Beeckman
Onboarding Consultant
Philippe Van Olmen
Senior Customer Success Manager
Anita Tsarova
Customer Service Expert
Kenzo Gyselinck
Customer Service Expert
Amélie De Meyer
Customer Service Specialist
Camille Van Brussel
Customer Service Specialist
Lucia Beligoy
Customer Service Specialist
Sarah Lauwens
Customer Service Specialist
Steven De Coninck
Customer Service Specialist
Louise Martens
HR & Finance Officer
Hanna Vande Vyvere
Marketing Manager
Elien Laenen
Graphic Designer
Arne Chys
Product Marketeer
Lander De Muer
Product Manager
Thomas Sevenans
Senior Technical Consultant
Jari Flederick
Medior Back-end Developer
Koen Martens
Product Support Engineer
Loeka Lievens
Junior .NET Developer
Thomas Vervynck
Azure Architect
David Demet
Senior UX/UI Designer
Robin De Bruyn
Senior Functional Analyst
Thomas De Wulf
Medior .NET Developer
Thomas Van den Bossche
Senior .NET Developer
Pieter Bracke
Medior .NET Developer
Thibaut Degryse
UX/UI Designer
Zuzanna Magierska
Senior Back-end Developer
Juan Carlos Rodríguez Chávez
Medior Front-end Developer
Paulien Bogaert
Medior Functional Analyst
Dries Bols
Medior Back-end Developer
Jobs

Join our team

Fight Friction with us! Do you have a can-do mentalitiy and a huge drive to make every customer a promotor? Than you have what it takes to become a Friction Fighter. We are looking forward to get to know you better!

Hop in for a coffee!

Meet the team and check out our office. Grab a coffee and come sit in our lounge, chill on our terrace or dare someone for a ping pong battle.

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