About us

We're heating things up – faster, cheaper, and with the happiest customers

Through the magic of digitalization, we empower both small and large heating and cooling suppliers, ensuring compliance with local legislation. Together with our clients and partners, we envision a world where affordable, reliable and sustainable energy is accessible to all.

How it all started

The Founding Fighters

With extensive experience in energy and software, our founders Wim, Yoni, and Lars were frustrated with how software projects and products for the energy market were handled. Why does digitization in the heating and cooling industry have to be so complicated and expensive? They decided it was time for a change.

In 2018, they came up with a plan. They wanted to shake up the industry, making sustainable energy and straightforward billing accessible to everyone, whether they're big players or small startups. Getting rid of complex IT, and therefore expensive IT implementations, was a first priority.

This is why they created a user-friendly cloud solution that streamlines the process from meter to cash, reducing costs and bringing smiles to customers' faces. In a world where complexity used to rule, we want to set a unique new standard, being the SaaS partner that's making things easy and accessible for everyone.

Team - founders - Zero friction

Faster. Cheaper. Happier.

Our mission at Zero Friction is to heat things up: faster, cheaper, and with the happiest customers!

How? Through the magic of digitalization, we empower both small and large heating and cooling suppliers, ensuring compliance with local legislation. Our all-in-one SaaS platform is your next secret weapon, boosting your business efficiency and supporting you with delivering reliable billing and top-notch customer service.

Mission - about us

Thé billing platform in Europe and beyond

At Zero Friction, we're advocates of digitalization and the energy transition. We believe that everyone has a role to play to make it happen. We provide the entire heating and cooling market (small, medium and big companies) with digital tools to bring warmth and trust to consumers.

Our vision? We will be the go-to billing and customer interaction platform for heating & cooling suppliers all across Europe and beyond. And you know what? We're not just aiming to meet expectations – we will blow them away! We're all about creating solutions and experiences that turn every customer into a promoter. Together with our clients and partners, we envision a world where affordable, reliable and sustainable energy is accessible to all.

Vision - about us
Company values

We are not just another software company

Easy Breezy

At Zero Friction, we believe in keeping things simple and smooth. Our mindset is all about open communication and easy accessibility. We prioritize the needs of our customers and the market, cutting out any unnecessary complexity to provide a straightforward experience. No matter what we do, our focus is on delivering frictionless solutions and services.

Easy breezy - About us- jobs - company values

Friction Fighters

We are problem-solving friction fighters. No matter the challenge, we always find the right solution. With our can-do attitude, we tackle obstacles head-on and go the extra mile to deliver results and make our customers promoters.

Friction Fighters - about us - jobs - company values

Innovation Pioneers

We're the wind of change in the heating and cooling market. Embracing new technologies and thinking outside the box, we bring fresh ideas and innovative approaches to revolutionize the way things are done.

Innovation pioneers - about us - jobs - company values

Rock Solid Reliability

Trust and high-quality standards are our foundation because we operate at the financial heart of organizations. We value respect and strive to be a reliable partner. You can count on us to deliver on our promises and provide a trustworthy and responsible service.

Rock solid reliability - about us - jobs - company values

The Friction Fighters

Wim Jacobs
Lars Van Elewijck
Customer Succes Manager
Yoni Nijs
Janne Kegels
HR & Operations Manager
Bart Lenaerts
Ramya Iyer
Sales Manager
Adrien Chlot
Sales Account Executive
Gunther Govaerts
Sales Account Executive
Gerardo Moyano
Sales Development Representative
Hanna Vande Vyvere
Marketing Manager
Elien Laenen
Graphic Designer
Hans Beeckman
Onboarding Consultant
Jasper DeBoel
Customer Service & Cost Allocation Expert
Philippe Van Olmen
Senior Customer Success Manager
Anita Tsarova
Customer Service Expert
Bram Serpentiers
Customer Succes Expert
Kenzo Gyselinck
Customer Service Expert
Timothy Hutsebaut
Customer Service Expert
Amélie De Meyer
Customer Service Agent
Michaëllie Ockamba Bokota
Customer Service Agent
Steven De Coninck
Customer Service Agent
Lander De Muer
Product Manager
Thomas Sevenans
Senior Technical Consultant
Zuzanna Magierska
Senior Back-end Developer
Paulien Bogaert
Medior Functional Analyst
Aaron Fernando
Junior Back-end Developer
Chinthana Jayawardena
Senior Developer (.NET)
David Demet
Senior UX/UI Designer
Dries Bols
Medior Back-end Developer
Jari Flederick
Medior Back-end Developer
Juan Carlos Rodríguez Chávez
Medior Front-end Developer
Udara De Silva
Medior Back-end Developer

Join our team

Fight Friction with us! Do you have a can-do mentalitiy and a huge drive to make every customer a promotor? Than you have what it takes to become a Friction Fighter. We are looking forward to get to know you better!

Hop in for a coffee!

Meet the team and check out our office. Grab a coffee and come sit in our lounge, chill on our terrace or dare someone for a ping pong battle.

CTA - Hop in for a coffee - Contact us - Office - Employee - Get to know us