Luminus

The challenge

For a district heating network of this scale, reliable billing is crucial. Luminus wanted to:

• Bill correctly and transparently based on consumption.

• Respond flexibly to legislation and tariff structures.

• Manage data securely and comply with GDPR.

• Increase efficiency by reducing manual processes.

To achieve this, Luminus was looking for a partner with the right mix of technical precision, flexibility and speed.

‍

The solution: Zero Friction meter-to-cash platform

With the Zero Friction platform, Luminus automates the entire billing process: from meter readings to invoices. The platform delivers speed, precision and flexibility.

‍

Eric Perdu, Sr Commercial Manager at Luminus:

"The Zero Friction platform gives us stability and business security. We save at least 1 FTE because incoming data is automatically processed into invoices."

Data security was a priority from the start:

"Data security is a hot topic today. Together with Zero Friction, we have made clear agreements around data protection and GDPR, which gives us confidence that customer data is secure."

Thanks to the collaboration, Luminus can respond quickly to new energy directives and expansions of the district heating network, without major IT projects.

‍

‍

Results

• Faster billing thanks to automation

• Higher efficiency: at least 1 FTE saved

• Full GDPR compliance and secure data management

• Flexibility to grow with the energy transition

• Better customer experience: transparent and reliable invoices

• Close collaboration between teams with short communication lines

• Future-proof platform that grows with European energy directives

‍

The future

Luminus looks ahead with confidence: with precise, reliable invoices and flexibility, the collaboration with Zero Friction provides a stable foundation for growth and further steps towards a fossil-free, CO₂-neutral future – powered by data, technology and frictionless collaboration.

‍