Komfor
Komfor is a supplier of local, low-carbon thermal energy, active mainly in Wallonia, Belgium, and beyond. It supports private households, businesses and industrial customers in their energy transition through geothermal, aerothermal and aquathermal projects, with one goal: making low-carbon heat affordable and accessible for everyone. To get there, Komfor needed its billing in expert hands from day one.
General customer info
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The challenge
Billing is a sensitive and very time-consuming process, especially for a new energy supplier that wants to focus on growth and new projects. Rather than building that expertise in-house, Komfor chose to hand billing to a specialist right from the start of its activities.
“Billing here at Komfor, we entrusted it to Zero Friction very quickly, even from the very start of our activities, because we knew it was quite a sensitive subject to handle. So we wanted to call on a player specialised precisely in this billing process very quickly.”
— Lucas Pirot, Energy Operations Officer, Komfor
The solution
Komfor discovered Zero Friction through a colleague who had already worked with us at a company in a completely different sector. The team chose Zero Friction for the simplicity of the platform and the responsiveness of the people behind it. Today, Zero Friction handles both billing and customer communication for Komfor. Lucas manages his entire customer portfolio from one platform, where he sees contracts and addresses and plans all billing. Day by day, our team gets to know Komfor better, so every message to end customers reflects Komfor’s own voice.
The results
By outsourcing billing, Komfor freed up a lot of time from the start and put it into other priorities. Customers benefit too: they experience more fluidity and faster responses, and feedback from customer meetings has been very positive. Most end customers don’t even notice that Zero Friction works in the background.
“You have to know that billing is a very time-consuming process. We were able to free up a lot of time from the start and put it into, let’s say, other tasks, other topics.”
— Lucas Pirot, Energy Operations Officer, Komfor
Looking ahead
Komfor is set for strong growth, with new projects that each come with their own specific requirements. Zero Friction has already shown it can integrate those specifics, and together we’ll keep billing and customer communication just as effective as Komfor’s portfolio expands.
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