Coriance

Having previously operated exclusively in France, Coriance faced an entirely new challenge with the launch of HEVE: billing in an unfamiliar country, navigating different invoicing rules, and building a customer base from the ground up. To structure this new scope, Coriance needed a partner that could combine sector expertise, agility and genuine proximity.

The connection with Zero Friction came through professional exchanges around billing optimisation and client communication. From that first conversation grew a collaboration built around the Herstal Énergie Verte project, even before the network was operational.

Zero Friction supported Coriance in fully structuring the billing operations for the HEVE network: an ergonomic and accessible client portal, centralised invoice management, and rigorous invoice tracking. Zero Friction's understanding of the specific challenges of energy and district heating, combined with a collaborative and human-first approach, proved decisive in the choice of solution.

The results speak for themselves: significant time savings in billing processing, a notable reduction in errors and corrective exchanges, and a clear improvement in client relations. As Grégory puts it: "We save time, we reduce errors, and we clearly improve the client relationship."

The collaboration is equally defined by the responsiveness and attentiveness of the Zero Friction team: quick to identify and resolve issues. A partnership-driven, agile approach that makes the promise a reality: billing without friction.

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