APML Estate

‍

The challenge

Forming and running heat networks comes with problems that are easy to underestimate. APML Estate wanted a platform built by people who actually know the heat network business, not just software adapted from a different market, so they could stay ahead of incoming Ofgem and HNTAS compliance requirements while keeping billing accurate across a mixed portfolio.

"We really, really do know the kind of problems that can come up when forming and managing heat networks. It can be quite complicated. That's why we chose to go with Zero Friction, especially with the new Ofgem and HNTAS regulation in the UK."

— Dino Marcolongo, Building Manager, Knightsbridge Gate, APML Estate

‍

The solution

APML Estate came across Zero Friction through Ryan Norris, and chose to move forward with the platform for its depth of experience in heat networks specifically. Whether it's a single site or a wider portfolio of properties, the platform adapts to meet APML Estate's demands as the business grows.

‍

The results

The biggest benefit has landed with residents themselves: more detail on their bills, and more time for the APML Estate team to spend with tenants directly. It's a noticeably better way of working than before.

"The most benefit is where the residents, the tenants, have more detail, and we can spend more time with them. It's a much better way than I did it in the past, and it's been very good. I kind of enjoy that, I like to work in that way. So I would say: easy."

— Dino Marcolongo, Building Manager, Knightsbridge Gate, APML Estate

‍

Looking ahead

As Ofgem regulation continues to take shape across the UK heat network market, APML Estate is well placed to stay compliant while growing its portfolio, with Zero Friction running the billing and customer interaction behind the scenes.

‍