Alter Services
ALTER SERVICES is a local public company responsible for the production and distribution of renewable heat across Angers Loire Métropole in France.
Their activities include the design, financing and operation of district heating networks, as well as customer management, billing and collections. Today, ALTER SERVICES supplies renewable heat to approximately 300 buildings across the Angers region.
“We chose Zero Friction because it is used by well-known customers, offers a French-language version, and has a service culture aligned with ours. The solution also stands out for its scalability, especially toward B2C, and its ability to meet our key needs, such as Chorus Pro integration, collections tracking, and a web customer portal.”
- Patrice Berthaud
General customer info
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Founded more than 11 years ago, ALTER SERVICES has invested over €90 million in heating plants and district heating infrastructure. As their customer portfolio continues to grow, they needed a solution capable of supporting both operational scale and future ambitions.
Zero Friction helps ALTER SERVICES industrialize their billing and customer operations today, while preparing them for tomorrow’s growth — including future expansion towards B2C customer services and further digitalization of their district heating activities.
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