Freshdesk makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) The Zero Friction application seamlessly integrates with the the Freshdesk solution.


CRM / Call center

Developed By


Zero Friction and Freshdesk

The rich market-specific features of the Zero Friction cloud platform cover the core meter-reading to cash processes which are essential for any energy supplier. This data is now available within Freshdesk.

Engaging customer interaction such as contact centre functionality are added to the Zero Friction solution. You basically add what Freshdesk stands for, 'Freshdesk makes customer service better' to the Zero Friction Solution with a deep focus on the energy sector.

As a Freshdesk partner, we closely work together on ensuring business value by offering compelling digital transformation to support the challenges of the energy transition and create real impact towards 'Net Zero'.

The Zero Friction APP for the Freshdesk platform uses the Zero Friction CRM integration framework and APIs to offer:

  • An integrated customer databases
  • Have a 360 Degree view of the customer within Freshdesk
  • Contextual Integration of both cloud platform

Say goodbye to frustrations!

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