Seven years of Zero Friction: 100 heroes, one mission

What began in 2018 as an ambitious idea to make energy billing simpler and more transparent has today grown into a leading player in the market for district heating billing software. Suppliers of heating and cooling in Belgium, the Netherlands, and France use Zero Friction to digitize their entire customer process — from meter reading to invoice and payment. This allows them to focus on their core business: delivering reliable, sustainable energy.

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"Our customers are the real heroes of the energy transition. They're building sustainable heating networks and making the world greener. Zero Friction is here to support them as a reliable sidekick that simplifies their administration. Because real progress happens when technology and people work together without friction."

— Wim Jacobs

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To celebrate the double anniversary, Zero Friction organized a Customer Festival in Ghent earlier this year. There, customers, partners, and employees looked ahead together to the future of digital heat supply.

In the coming years, Zero Friction will continue to focus on international growth and product innovation, with a strong emphasis on automation, integrations, and user-friendliness, always with the same goal: Zero hassle, Zero Friction.

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