Priority Services Register for UK Heat Networks

Know which residents need extra care, on every scheme

Priority Services and Vulnerability Register codes, stored on the customer record and one filter away.

Since Ofgem started regulating heat networks in January 2026, operators are expected to keep a Priority Services Register and support residents in vulnerable situations. Many teams keep that list in a separate spreadsheet, which works until it disagrees with the billing system about who moved in last month. Zero Friction stores PSR and VR codes on the resident's record, next to their contract, billing and payments.
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Every resident can carry their priority and vulnerability needs, in the same place your team already works:

Standard PSR codes (PSR1–PSR9) and VR codes ready from setup

Set or update codes per resident on the customer's Details tab

Bulk-load an existing register via import or API

The right residents,
one filter away

Before planned maintenance or during an outage, you need the list now, not after a spreadsheet merge:

Filter the customer list on priority register codes

Filter on vulnerability register codes

One up-to-date list for support, field teams and regulator questions

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Ready on day one

For UK organisations, PSR and VR fields are created automatically at setup, with the standard code options already filled in. Nothing to build before you can start recording.

One customer view

Register codes sit next to the resident's contract, billing method and payment history. Whoever picks up the phone sees that a resident needs extra support before the conversation starts.

Mapped to how you work

Already use your own fields for this? Choose which customer properties represent PSR and VR codes under Country specifics, and the filters follow.

Open to your other systems

PSR and VR values are available through the API, so you can share them with outage tools, field service software or a CRM that applies your own rules.

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Common questions about the Priority Services Register

What is the Priority Services Register? What is the Priority Services Register?

A register of customers who need extra support, such as priority help during supply interruptions, advance notice of planned outages, bills in large print or Braille, or help with communication. Ofgem governs it, and its heat network framework expects operators to keep one.

What is the difference between PSR and VR codes? What is the difference between PSR and VR codes?

PSR codes describe the services a resident needs. VR codes record vulnerability needs as a separate set. Zero Friction stores both on the customer record, side by side.

Does Zero Friction change billing or prepayment automatically for PSR residents? Does Zero Friction change billing or prepayment automatically for PSR residents?

Not today. PSR and VR codes are recorded and filterable, but they don't change tariffs, emergency credit or collections on their own. A rule such as "never disconnect a PSR resident" runs through your own process or an integration. If you need it in the product, talk to us about the roadmap.

Can we bring in our existing register? Can we bring in our existing register?

Yes. PSR and VR codes are customer properties, so you can load them in bulk through an import or the API instead of re-entering them by hand.

Can we use our own code list? Can we use our own code list?

Yes. The standard PSR and VR options are created for you, and you can map other customer properties to PSR and VR under Country specifics.

Is this available outside the UK? Is this available outside the UK?

No. PSR and VR are UK-only and appear only for UK organisations.

Ready to keep your register next to your billing?

See how PSR and VR codes work in Zero Friction.

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