We're thrilled to announce the start of our collaboration with Herstal Energie Verte, a subsidiary of Groupe Coriance.
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Heve
"Heat networks represent the future of energy, and it is fantastic to see a company specializing in customer service for this sector. This approach allows us to effectively meet the growing needs of users while contributing to the energy transition."
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Karno Energy, Baptiste Thiran
Head of Operations at Karno
“Previously, billing and customer management took several days each month. Thanks to Zero Friction, that time investment has been completely eliminated. The customer portal and additional features enable us to provide our customers with more and better service than we could have achieved on our own. This partnership allows us to focus entirely on developing new projects and our growth plans.”
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Warmte Verzilverd, Lenn Coussement
Project Coordinator
"Organising the cost allocation and monthly settlement of the collective systems ourselves would be too cumbersome and time-consuming. So it was only natural to call in a third party with expertise in the field."
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OCMW Middelkerke, Dirk Gilliaert
Chairman
"Zero Friction allows us to respond flexibly to the real processes of collective energy invoicing. The platform takes into account relocation, unoccupied property and insights into costs and consumption that you don't get with self-contained solutions."
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Noven, Jeroen Rabaey
"The choice was quickly made. The back office and the customer portal are both very user-friendly. In addition, the application offers us many insights into consumption and standard export options. The complete service package is fully in line with our operations and the ACM requirements, and the interface possibilities with our own solutions within Mijnwater were the decisive advantages.”
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Mijnwater, Frits Rasing
Financial Manager
"We were quickly convinced by the favorable price and the additional measurement data insights that Zero Friction can offer us. With the software platform we will be able to detect and solve remarkable consumption or costs immediately. We are in the process of equipping all collective systems with a smart meter so that they can be connected to the Zero Friction platform."
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Leefgoed, Joris Van der Flaas
Sustainability and Techniques Expert
"Due to the strong growth in recent years, manual processing became too time-consuming and the risk of manual errors was too high. Further research showed that the Zero Friction platform was the right solution for us to contract new customers, send out advance invoices and take care of yearly invoices. In a second phase, we are setting up the Zero Friction customer portal to provide customers with online insights into their contracts, consumption and costs."
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IVBO, Ann Vandenbroucke
Director of Sales and Services
"At Energent, we find it crucial that everything runs smoothly and correctly for our residents and that they are transparently informed. Zero Friction is an expert in energy billing and has extensive experience with similar heating projects. This allows us to focus more on the quality of our customer service and other core business processes."
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Energent, Joachim Van Walleghem
Project Manager
“We noticed immediately during the selection process that Zero Friction understands our business very well. They fully meet our requirements and wishes regarding the product. The online platform is complete, high quality and user friendly. In addition, like us, they always put the customers first. Last but not least, they have knowledge of the market. Our customers are well taken care of and will be helped by professional service providers with expertise. That is a great reassurance.”
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Equans, Peter Van de Witte and Harold Maasen
Senior Buyer, Operational Manager
"Zero Friction offers a complete package and relieves us of the meter to cash administration. In a short time we set up the customer portal and it works without any problems."
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ENSU
“We find it important to have a customer-friendly invoicing platform we can trust, which is scalable and where we don’t have to worry about evolving legislation. Moreover, Zero Friction’s clear product vision, with a specific focus on the heat market, is very much to our liking.”
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DEVO, Martijn Prop
Project manager
"Zero Friction is a young, innovative company that handles all the administrative processes associated with the invoicing of collective heat in a solid and reliable way.”
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Duurzaam Energiebedrijf Roosendaal, Dick Maaskant
Director
“Thanks to Zero Friction I save at least a couple of working days per month. I only have to approve the direct debit order every month. The other processes are fully automated. Correct communication is very important to us. So it's also very nice that, via the customer portal, we can inform our customers about their energy consumption and costs. And tis all is done according to the current legislation.”
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De Graaflander, Alex Sessink
Director
"We are impressed by how quickly the Zero Friction platform was implemented in our current business processes. Moreover, the platform is very scalable towards the future."
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Celsias, Marcel Barnhoorn
Managing Director
"Zero Friction does not offer a one-size-fits-all solution. They really the focus on heat. This ensures us, as a heat supplier and heat grid operator, that the tool will evolve with the dynamic heat market. For us, that is quite a reassurance."
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Beauvent, Frédéric Haghebaert
General Manager
"Zero Friction is a dependable company with a wealth of expertise. The quick invoicing and easy relocation of customers save HMS+ a lot of time.”
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HMS+, Stijn De Vos
Co-founder
"With our old systems, where we process invoicing manually, we need 2 to 3 days for cost allocation and invoicing. With Zero Friction, we manage this in just a few hours and also reduce the risk of manual errors."
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Aw Pro, Stijn Leirs
Chief Operations Officer
"The click with Zero Friction was immediately there, I believe in what they do and I look forward to connecting all projects and the fourth-generation heat network within Wonen in Limburg to the invoicing platform."
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Wonen in Limburg, William Nelissen
Head of department for maintenance, construction, renovation and innovation
"Great collaboration, short communication lines and easy to use tools"
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IC Campus, Edward Klaassen
Property Manager
"Zero Friction provides us with a reliable back office and a user-friendly platform. The digital and automated processes ensure professional operations."
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Linthorst Energy, Gertjan Linthorst
Financial Director
"It is nice that we keep the reins in our own hands. The automations within the system make sending out and collecting advance invoices as well as final and annual invoices for Duurzaam Opgewekt very easy."
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Duurzaam Opgewekt, Bob Bloemers
Commercieel Directeur
“Zero Friction is a young, enthusiastic company with a passionate team and a clear vision of the market. All with the intention of doing things just a little differently and just a little better than other players in the market.”
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Wellsius, Denis Slieker
General Manager
"A new software package requires a lot of energy. Partly due to the quick and knowledgeable expertise of Zero Friction's staff, the implementation went fine. With this package, we are ready to provide our customers with even better information."
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Jord
An employee from the Front Office Team at Jord
“The Zero Friction software gives us business security and stability in many areas. We save at least 1 FTE internally because the incoming data is automatically processed into invoices.”
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Luminus, Eric Perdu
Senior Commercial Manager
